Find the Right Processing Solution for your Facility
If you have any questions or want to see our products in action, please contact our client services team for a product demo – they’re ready to show you how to process like a pro using STM equipment.
Frequently Asked Questions
Why are STM Canna’s products better?
We are the manufacturer and strictly monitor quality assurance. We do not import or rebrand and we do not outsource production.
Another major reason is our quality is unsurpassed. We build UL compliant commerical grade equipment designed to withstand rigorous production requirements and stringent demands.
What does the warranty cover?
STM offers one of the best warranties in the industry backed by a knowledgeable & dedicated client services team. All of our machines come with a comprehensive 12-month parts and labor warranty. We are also available for support by phone, email and/or video conference every Monday through Friday excluding holidays.
WHAT IS THE LEAD TIME ON YOUR EQUIPMENT?
Please be advised that STM products are in high demand and lead times often vary. Contact us today at (509) 204-3165 for current lead times on all STM products. All products are sold on a first-come, first-serve basis and are suggested to be reserved 1-2 months minimum in advance. Because shipping dates are confirmed only upon receipt of payment, we ask that you keep this in mind with purchasing and take action appropriately in order to meet your production needs and timelines.
WHAT PAYMENT OPTIONS ARE AVAILABLE?
Payment is due in full at the time of invoicing. We do not have any in-house leasing/financing options. However, if you have a preferred financial institution or equipment leasing company you would like to utilize, we would be happy to provide any supporting documentation necessary to process the order.
WHAT TYPE OF TRAINING AND SUPPORT IS AVAILABLE?
STM proudly leads by example in customer service, support and satisfaction. Our highly regarded Client Success Program includes: a dedicated client portal with a range of tools, videos and support documents; a dedicated Client Services representative tasked with providing you technical assistance, virtual training, and in-depth support; and options for On-Site Training.
WHAT PAYMENT METHODS DO YOU ACCEPT?
- Credit/Debit Card: Visa, Mastercard, Discover or American Express (preferred)
- Bank Wire Transfer/ACH
- Overnight mailed payments (i.e. money orders, bank drafts or checks)