FAQ’s

Frequently asked questions for STM Products and Services

Why are STM Canna’s products better?

We are the manufacturer and strictly monitor quality assurance. We do not import or rebrand and we do not outsource production.

Another major reason is our quality is unsurpassed.  We build UL compliant commerical grade equipment designed to withstand rigorous production requirements and stringent demands.

Does STM Canna really make their own equipment?

Yes, we most certainly do!  We do not white label products. We design, engineer, manufacture, assemble and service all of our cannabis processing equipment in Spokane, Washington.  We use high quality industrial grade components and food grade materials.  Our products are proudly made in the U.S.A.

What does the warranty cover?

STM offers one of the best warranties in the industry backed by a knowledgeable & dedicated client services team.  All of our machines come with a comprehensive 12-month parts and labor warranty.  We are also available for support by phone, email and/or video conference every Monday through Friday excluding holidays.

“We received training for our team and walked through all the important steps in execution very clearly and simply.  I love knowing that I have a reliable support team should we have any questions or complications with the machine and its use”

Pure Beauty

FAQ’s

GENERAL QUESTIONS

WHAT PAYMENT METHODS DO YOU ACCEPT?

  • Credit/Debit Card: Visa, Mastercard, Discover or American Express (preferred)
  • Bank Wire Transfer/ACH
  • Overnight mailed payments (i.e. money orders, bank drafts or checks) 

WHICH PAYMENT OPTIONS ARE AVAILABLE?

Payment for all orders are due in full. In certain cases, a 50% down deposit may be accepted. While you may feel free to utilize an external equipment leasing agency to lease our equipment, we do not currently provide a direct leasing option.

DO YOU OFFER DISCOUNTS OF ANY KIND?

No. Due to the increasingly high demands of our equipment, we do not offer any discounts outside of any current promotions or bulk purchases.

WHAT PAYMENT OPTIONS ARE AVAILABLE? DO YOU OFFER FINANCING OPTIONS?

Payment is due in full at the time of invoicing. We do not have any in-house leasing/financing options. However, if you have a preferred financial institution or equipment leasing company you would like to utilize, we would be happy to provide any supporting documentation necessary to process the order.

WHAT IS THE LEAD TIME ON YOUR EQUIPMENT?

Please be advised that STM products are in high demand and lead times often vary. Contact us today at (509) 204-3165 for current lead times on all STM products. All products are sold on a first-come, first-serve basis and are suggested to be reserved 1-2 months minimum in advance. Because shipping dates are confirmed only upon receipt of payment, we ask that you keep this in mind with purchasing and take action appropriately in order to meet your production needs and timelines. ​

CAN I REQUEST A PRODUCT DEMO?

Prior to requesting a demo, please visit the STM Products Dropbox folder to view numerous pre-recorded demos. Should these lack the specific information you are seeking, please inquire further with your sales rep as demos are completed on a case-by-case basis for serious inquiries only.

WHAT TYPE OF TRAINING AND SUPPORT IS AVAILABLE TO CUSTOMERS?

STM proudly leads by example in customer service, support and satisfaction. Our highly regarded Client Success Program includes: a dedicated client portal with a range of tools, videos and support documents; a dedicated Client Services representative tasked with providing you technical assistance, virtual training, and in-depth support; and options for On-Site Training.

WHAT IS THE WARRANTY AVAILABLE? WHAT IF I NEED PARTS AFTER IT EXPIRES?

A One Year Parts & Labor Manufacturing Warranty is included with every machine. We design, engineer and manufacturer our equipment in-house to uphold the utmost quality. As such, new part orders would be ordered from STM directly vs. having to source 3rd party parts overseas or from external manufacturers. 

ROCKETBOX QUESTIONS

HOW DOES IT WORK?

RocketBox technology creates varying frequencies of vibration that are concentrated in the bottom cone holding tray. Versus shaking, this method allows for the material itself to vibrate down evenly layer by layer into each cone –avoiding air pockets, weak necks and other inconsistencies.

There are 3 cycle stages, each with 3 fully customizable settings: PSI (20-90), Motor Speed (1%-100%), and Duration – all allowing the operator to work with a variety of different material types, densities, and strains and achieve desired results.

Beginning with the cone tray suspended in air during the cycle, the first stage (“filling”) starts by emitting light vibrations to agitate the material and begin layering itself in the cone.

The second stage (“packing”) then emits more intense vibrations and a bounce to pack the pre-roll.

Stage three (“optional final pack”) is optional.

Aside from a wide range of customizations, the unique RocketBox tray system includes funnels that directly taper inside of the papers below, allowing for better weight accuracy, fill rates, product quality, and consistency.

ARE YOU ABLE TO ADJUST WEIGHTS? WHAT IS THE WEIGHT VARIANCE/RANGE?

Yes. The general weight variance is 10% +/-, which we help you dial-in further with training and bulk density testing. Each bottom tray size has its own range of weights that can be achieved with each paper size (see Compatible Cones page within brochure). You can dial-in your weight further by adjusting your grind size, paper size and/or machine settings

HOW MANY CONES DOES THE ROCKETBOX FILL AT ONCE?

RocketBox fills and packs up to 453 pre-rolls every 2-3 minutes, while the Mini-RocketBox fills and packs 143 pre-rolls every 45 seconds.

WHAT IS THE ROCKETBOX MADE OF?

The RocketBox is constructed of 304 Food-Grade Stainless Steel, with certain accessories being food-grade and industrial aluminum/plastic. Technical documents and information can also be found here in the STM Dropbox folder.

WHAT IS YOUR PREFERRED CLOSING METHOD? WHAT TOOLS ARE USED?

While some companies twist the ends, we highly recommend against twisting the end as it creates issues of canoeing/running (uneven burning down one side). Twisted joints can also vary in appearance & height from one to the next and become less suitable for packaging. Our preferred method is the Dutch Crown (a flat, almost crown-like appearance) which is quicker and allows the user to ignite the joint like a cigar for a smooth, even burning pre-roll. 

WHAT PAPERS ARE COMPATIBLE & CAN I USE ANY BRAND?

Each Bottom Tray is designated for a specific industry standard size paper (see the Compatible Cones page on the brochure for specific measurements). Any reputable, quality paper brand can be used so long as the cone is a compatible size. To inquire about ordering pre-rolled cones, please either call our consumables department at (509) 204-3161 or visit the STM Store.

    • .5g/84 MM Bottom Tray = 1-1/4″ Size
    • .7g/98 MM Bottom Tray = 98 MM Special
    • 1g/109 MM Bottom Tray = King Size

***Please note, the Mini-RocketBox is not compatible with Cigarettes, Reefer or Slim Sizes.

    CAN YOU CONTROL THE VIBRATIONS?

    Yes. The motor (vibrations) can be set between 1%-100%, typically on the higher end. You can also alter the PSI in conjunction with the motor to adjust the bounce and for tighter or looser vibrations.

    CAN THE MACHINE MAKE CIGARETTES/CYLINDRICAL PRE-ROLLS?

    The RocketBox is only compatible with cone-shaped papers. Our proprietary two-tray system is set up so that the cones sit snug in the cone slots in order to remain suspended in air during the cycle, whereas a cigarette/skinny cylinder would fall right through the slot.

    HOW LONG DOES EACH CYCLE TAKE?

    Dropping Cones: 5-10 mins
    Machine Cycle: 3 mins
    Loading/Unloading Trays: 1-2 mins
    Total Prep, Fill & Pack Time: 15 mins max
    Closing/Folding Ends: 175 pre-rolls closed per person per hour (average)

    HOW MUCH SPACE DOES THE MACHINE TAKE UP?

    It’s about 4′ tall x 3.5′ wide (17” L X 48” H X 43” W).

    IS THE MACHINE GMP COMPLIANT/CERTIFIED?

    STM takes safety very seriously.  While a machine itself cannot be GMP (Good Manufacturing Practices) certified, our machine is GMP compliant. We follow strict standards to meet OSHA compliance and use only the highest quality, commercial-grade components.

    WHAT ARE THE POWER REQUIREMENTS?

    There are no special power requirements to operate the STM RocketBox. The RocketBox plugs into a standard 110v receptacle (like a home would have). It has a 15 amp breaker but only pulls about 5 amps (similar to a household vacuum). Additional technical documents and information can also be found here in the STM Products Dropbox folder.

    HOW DOES THE ROCKETBOX MAKE ME MORE EFFICIENT?

    With fast output and increased quality, the RocketBox eliminates tedious steps and allows you to achieve higher profit margins with lower labor costs and overhead.

    ​For example, to produce 5,000 pre-rolls on our closest competitor’s machine, you would have to run a minimum of 17 cycles as opposed to only 11 cycles with the RocketBox produce the same volume.

    IS THE MACHINE UL LISTED?

    The STM RocketBox machine in its entirety is not UL Listed, however, all parts and components of the machine are all OSHA compliant and listed under various listings. Please feel free to review the STM Dropbox folder as our RocketBox Listed Components sheet is available there for your reference.

    ARE YOUR MACHINES ELECTRICALLY CERTIFIED FOR OPERATION IN CANADA?

    Our machines are all up to the proper electrical standards that would allow you to make an appointment to have someone come out to certify your machine once it arrives in your facility. The 3rd party components of the machine are all UL certified or listed under CE or another listing.

    MINI ROCKETBOX QUESTIONS

     

    HOW DOES THE STM MINI-ROCKETBOX WORK?

    Mini- RocketBox technology creates varying frequencies of vibration that are concentrated in the bottom cone holding tray. Versus shaking, this method allows for the material itself to vibrate down evenly layer by layer into each cone –avoiding air pockets, weak necks, and other inconsistencies.

    The Mini-RocketBox has a fully adjustable motor speed dial from 1%-100% with low, medium and high markers. With the PSI automatically built-in, the operator can use the variable dial to adjust the motor speed and therefore work with a variety of different material types, densities and strains.

    By ensuring the proper pack is made during the cycle, less manual work is required after exiting the machine. The unique RocketBox tray system also includes funnels which directly taper inside of the papers below, allowing for better weight accuracy, fill rates, product quality and consistency.

    ARE YOU ABLE TO ADJUST WEIGHTS? WHAT IS THE WEIGHT VARIANCE/RANGE?

    Yes. The general weight variance is 10% +/-, which we help you dial-in further with training and bulk density testing. Each bottom tray size has its own range of weights that can be achieved with each paper size (see Compatible Cones page within brochure). You can dial-in your weight further by adjusting your grind size, paper size and/or machine settings.

    HOW LONG DOES EACH CYCLE TAKE?

    Dropping Cones: 2-3 mins
    Machine Cycle: 45 sec
    Loading/Unloading Trays: 1-2 mins
    Total Prep, Fill & Pack Time: 6 mins max
    Closing/Folding Ends: 175 pre-rolls closed per person per hour (average)

    WHAT'S THE NORMAL AMOUNT OF WASTE LEFT IN THE SHAKER BOX POST-CYCLE?

    On average, per 1 lb of material/1 full run of 1g pre-rolls, two to five grams may escape through the crutch of the joint to the shaker box below.

    HOW MUCH SPACE DOES THE MINI TAKE UP?

    The Mini-RocketBox measures 14″ L x 17″ H x 10″ W and fits comfortably on a 3′ or 6′ stainless steel table.

    WHAT IS YOUR PREFERRED CLOSING METHOD?

    While some companies twist the ends, we highly recommend against twisting the end as it creates issues of canoeing/running (uneven burning down one side). Twisted joints can also vary in appearance & height from one to the next and become less suitable for packaging. Our preferred method is the Dutch Crown (a flat, almost crown-like appearance) which is quicker and allows the user to ignite the joint like a cigar for a smooth, even burning pre-roll. 

     

    HOW MANY CONES DOES THE MINI-ROCKETBOX FILL AT ONCE?

    The Mini-RocketBox fills and packs 143 pre-rolls every 45 seconds, while the RocketBox fills and packs up to 453 pre-rolls every 2-3 minutes.

    CAN YOU CONTROL THE VIBRATIONS?

    Absolutely, the motor (vibrations) can be set between 1%-100%, with low, medium and high markers on the dial which allow the operator to adjust for various densities and strains.

    WHAT PAPERS ARE COMPATIBLE? CAN I USE ANY BRAND?

    Each Bottom Tray is designated for a specific industry-standard size paper (see the Compatible Cones page on the brochure for specific measurements).

    Any reputable, quality paper brand can be used so long as the cone is a compatible size.

    To inquire about ordering pre-rolled cones, please either call our consumables department at (509) 204-3161 or visit the STM Store.

      • .5g/84 MM Bottom Tray = 1-1/4″ Size
      • .7g/98 MM Bottom Tray = 98 MM Special
      • 1g/109 MM Bottom Tray = King Size

    ***Please note, the Mini-RocketBox is not compatible with Cigarettes, Reefer or Slim Sizes.

    CAN THE MACHINE MAKE CIGARETTES/CYLINDRICAL PRE-ROLLS?

    The Mini-RocketBox is only compatible with cone-shaped papers. Our proprietary two-tray system is set up so that the cones sit snug in the cone slots in order to remain suspended in air during the cycle, whereas a cigarette/skinny cylinder would fall right through the slot.

    WHAT ARE THE POWER REQUIREMENTS?

    There are no special power requirements to operate the STM Mini-RocketBox.  The Mini-RocketBox plugs into a standard 110v receptacle. Additional technical documents and information can also be found here in the STM Dropbox folder.

    ARE YOUR MACHINES ELECTRICALLY CERTIFIED FOR OPERATION IN CANADA?

    Our machines are all up to the proper electrical standards that would allow you to make an appointment to have someone come out to certify your machine once it arrives in your facility. The 3rd party components of the machine are all UL certified or listed under CE or another listing.

    HOW DOES THE MINI-ROCKETBOX MAKE ME MORE EFFICIENT?

    With fast output and increased quality, the Mini-RocketBox eliminates tedious steps and allows you to achieve higher profit margins with lower labor costs and overhead.

    For example, to produce 5,000 pre-rolls on our closest competitor’s machine, you would have to run a minimum of 50 cycles as opposed to only 35 cycles with the Mini-RocketBox produce the same volume.

    IS THE MINI-ROCKETBOX UL LISTED?

    The Mini-RocketBox in its entirety is not UL Listed, however, all parts and components of the machine are all OSHA compliant and listed under various listings.

    Please feel free to review the STM Dropbox folder as our Listed Components sheet is available there for your reference. 

    REVOLUTION GRINDER QUESTIONS

     

    WALK ME THROUGH THE PROCESS?

    1. Choose desired speed (low/med/high) for auger system and (low/med/high) for blade system. Initiate Start/Stop on the touch screen control panel before adding material into the hopper, where the auger system will then begin to pull the material down into the blade area.

    2. Material is cut by proprietary, highly polished stainless steel serrated blades before falling through 1 of 2 interchangeable particle screens.

    3. As material reaches the optimal size and exits the screen, the anti-clog agitator creates vibrations which push the final product down and out the chute for easy collection into a bin below.

    <br /> IS THERE A DUST/KIEF COLLECTION SYSTEM; ARE PARTICULATES RELEASED IN THE AIR?

    For operator safety and efficiency, the STM Revolution is fully enclosed in 304 Stainless Steel and is very effective in limiting particulates from being spout outside of the machine. The material enters through an enclosed hopper and then cycles through the system without any place for exposure before exiting the chute and directly into a collection bin.

    Please also note that our system does not pulverize the material in a way that knocks off a heavy amount of trichomes – which otherwise could create lots of kief and upends more particle ‘dust’ into the air. We recommend using a 27-gallon collection bin with a lid to place under the chute (hole may be cut into the bin equal to the size of the chute to have the bin remain fully enclosed as well).

    DOES THE SYSTEM CREATE ANY HEAT?

    Heat and friction may occur in the case of a clog but would not generally apply in standard use due to the application of a lower RPM. Many competitors do operate at a significantly high RPM (upwards of 25,000-37,000 RPM) where temperatures can begin to evaporate and cause damage to highly valuable terpenes and cannabinoids.

    WHAT IS THE CAPACITY/SPEED/THROUGHPUT?

    The STM Revolution is equipped with both a hopper and chute for a continuous feed, however, the throughput depends on the quality and the moisture level of your material as well as nug and stem size.

    The unit may process up to 400 lbs of flower daily. Please view this video for important information on material preparation – Revolution Grinder Pre-Prep.

    WHAT SIZE BUDS CAN FIT THROUGH THE GRINDER?

    The ideal size of a particle or bud for use in the STM Revolution is 2″ inches or less. Because the throat of the hopper is around 3″ inches in diameter, pieces entering the machine larger than 2″ inches may cause clogging or a blockage in the system.

    HOW IS TRICHOME LOSS AVOIDED; IS THE PRODUCT DEGRADATION MINIMAL?

    The STM Revolution cuts and slices material with precision, whereas whipping/milling blasts the trichomes off of the plant with force. An analogy would be using scissors to cut something vs. thrashing or whipping something around to break it down.

    IS THE MACHINE UL LISTED?

    The STM Revolution machine in its entirety is not UL Listed, however, all parts and components of the machine are all OSHA compliant and listed under various listings. Please feel free to review the STM Dropbox folder as our Revolution Listed Components sheet is available there for your reference.

    WHAT IS THE MACHINE MADE OF?

    The Revolution is constructed of 304 Food-Grade Stainless Steel. Technical documents and information can also be found here in the STM Products Dropbox folder.

    WHAT IS THE WARRANTY? CAN I GET PARTS AFTER IT EXPIRES?

    A 1 Year Parts & Labor Manufacturing Warranty is included with every machine. We design, engineer and manufacturer our equipment in-house to uphold the utmost quality. As such, new part orders would be ordered from STM directly vs. having to source 3rd party parts overseas or from external manufacturers.   

    IS THE MACHINE GMP COMPLIANT/CERTIFIED?

    Our machines are all up to the proper electrical standards that would allow you to make an appointment to have someone come out to certify your machine once it arrives in your facility. The 3rd party components of the machine are all either CE or UL certified.

    ARE YOUR MACHINES ELECTRICALLY CERTIFIED TO OPERATE IN CANADA?

    STM Canna takes safety very seriously. While a machine itself cannot be GMP (Good Manufacturing Practices) certified, our machine is GMP compliant. We follow strict standards to meet OSHA compliance and use only the highest quality, commercial-grade components.

    WHAT ARE THE POWER REQUIREMENTS?

    The STM Revolution plugs into a 220v receptacle. Technical documents and information can be found here in the STM Dropbox folder.

    “The whole industry is plagued with durability issues. The RocketBox is solid.” Definitely built for large scale production.

    Phat Panda

    Spokane, WA 99207

     

    509.204.3148

    Phone