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Terms of Business

Purchasing Terms & Conditions

I hereby confirm that I have thoroughly reviewed and agreed to all terms and conditions herein:

  1. I understand that all products are first-come first-serve and that receipt of payment is required in
    order to receive a confirmed shipping date in the queue. Due to high demands, certain items
    may have a lead time of 4-8 weeks or more from payment date, unless otherwise stated.
  2. I understand and agree that following the receipt of my invoice, STM Canna must receive
    payment within a maximum of 7 days before the invoice expires – leaving lead times, quoted
    prices, specials and discounts on all items subject to change.
  3. I understand that if a deposit is applicable for any special reason, my deposit is non-refundable.
  4. I agree to the Customer Awareness Program and Terms of Business herein.

Customer Awareness Program (C.A.P.)

STM takes pride in the products we make and the services we offer. To ensure our customers fully
understand the services we provide, along with the capabilities and expectations of our products, we
have executed and outlined the Customer Awareness Program contents below:

  1. A 12-month warranty on each product that is applicable with regards to manufacturer’s
    defects, including parts and labor.
  2. STM Client Services department is dedicated to ensuring the success and satisfaction of all
    STM clients. As such, product on-boarding programs are provided to familiarize our clients
    with their new equipment.
  3. STM Tech department provides our clients with all software updates, phone support and
    onsite support, as needed.
  4. Training (RocketBox) with our technicians to train your staff on best practices to accomplish
    your desired results for a quality finished product.
  5. An easy-to-use client portal with tools such as product F.A.Q.’s and Best Practices, along
    with an extensive video library to help guide you towards success with your STM equipment.

Expectations & Capabilities of Equipment

STM RocketBox & STM Mini-RocketBox

  1. With training from our on technical training staff, you can expect to receive a complete and
    comprehensive training program to educate your team on best practices, as well as the cleaning
    and maintenance of your machine and accessories.
  2. By following the guidelines provided to you via the user manual and training, you will be able to
    produce a quality and consistent product that will be easily repeatable.
  3. The shaker box within the machine contains an area where material may escape during
    operation. With the 400-hour break-in period, STM advises against re-purposing this excess
    waste due to potential metal contaminants residing in the shaker box from regular usage.
  4. Results are not guaranteed and can greatly vary from operation to operation.
    STM Revolution
  5. With the STM Client Success Program, Pre-Grind Checklist and other guidelines provided, you
    will be able to achieve the highest quality and most consistent grind for your needs.
  6. For best results and ease of operation, humidity control is necessary. A 10% or lower moisture
    content is recommended. Although the Revolution may be able to operate at higher levels, it is
    not recommended and may cause clogs and overheating.
  7. Safety features are in place to ensure proper use of the machine and are meant to stop
    operation if handled/operated improperly. The display screen will notify the user if any features
    are not in the proper state.
  8. A regular cleaning routine should be in place to ensure proper function and longevity of the
    Revolution and its blades.
  9. A Pre-Grind Check List is conveniently located next to your display unit.
  10. Results are not guaranteed and can greatly vary from operation to operation.


Who is Covered:

Please note that results with STM Canna & STM Supply products can yield varying results which
depend on a myriad of factors, including but not limited to: correct grind size, age of material, quality
of material, moisture content, strain, temperature, correct sized cone usage, quality of cones used,
skill of the operator, and more. Our quoted weight ranges for flower, and trim are all general
averages that have been reported to us by our customers, however your material may behave
completely differently. We take no responsibility whatsoever for your results, only for the working
functionality of our products. If you have any questions or concerns, please do not hesitate to talk to
us about this very important disclaimer.

Extent of Warranty:

There are no warranties on paper products. Machines come with a 1-year parts and labor warranty.
See Returns below.


  1. Reference your instruction sheet and double-check all instructions.
  2. Always take time to examine problems in detail.
  3. When all else fails, please call the STM technical support line at (509) 204-3164 or email us at

The technical line is open 8:00am – 4:00pm Monday through Friday, Pacific Time. Please have the
following information handy: Name of Company the purchase was made under, Date of Purchase,
and Serial number.


All orders must be paid in full before the order is placed. Order quotes expire within 7 days. STM
Canna & STM Supply reserve the right to specify collection by certified check, money order, or
company check. Personal checks are not accepted.


All orders must be paid in full before the order is shipped. Order quotes expire within 10 days.
Orders received will fall in line and be serviced accordingly where the shipment date may be sooner
than originally quoted. We will ship by the most reasonable means based on the volume of the order, unless otherwise specified. For international orders, border and customs-related costs are the
responsibility of the purchaser.

Special Orders:

All special-order items must be paid in full before the order is placed. These items are
non-returnable and no refund will be given. All special-order items will also take a longer period of
time for the customer to receive, which will be quoted at the time of payment.


The purchaser of any products releases the manufacturer of those parts and STM Canna from all
liabilities pertaining to use of the products.


No Refunds/Exchanges: We do not accept returns or exchanges unless the item purchased is
defective. All items that we ship are insured; if an item comes that is damaged from shipping, we will
work closely with you to get you replacement parts as soon as possible. We may also request
pictures or other identifying information to establish that damage was caused by the shipping carrier.
In the event of an approved refund or exchange at STM Canna’s discretion, there will be a minimum
25% restocking fee.

If you receive an item you believe is defective, please contact us with details of the product at (509)
204-3164 or email us at

We may ask you for pictures, video, descriptions, and other identifying information to make a
determination. If you are unable to provide adequate documentation requested, your return request
will be denied. If your item is deemed defective, which is solely at STM’s discretion, we will issue you
an RMA # which you will need to place in and on the package. After receiving your RMA #, you may
send the item to:

STM Canna
3223 North Market St.
Spokane, WA 99207

Upon receipt of the returned product, we will fully examine it and notify you via e-mail, within a
reasonable period of time, whether you are entitled to replacement as a result of the defect. If you
are entitled to a replacement, we will replace the product at no additional cost to you.

Since ownership of product transfers at the FOB point, claims for damaged, lost, or short shipments must be made at the time of receipt.

Technical Questions:

See your local dealer or contact us directly at (509) 204-3164 or email to

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