I hereby confirm that I have thoroughly reviewed and agreed to all terms and conditions herein:
STM takes pride in the products we make and the services we offer. To ensure our customers fully
understand the services we provide, along with the capabilities and expectations of our products, we
have executed and outlined the Customer Awareness Program contents below:
Please note that results with STM Canna & STM Supply products can yield varying results which
depend on a myriad of factors, including but not limited to: correct grind size, age of material, quality
of material, moisture content, strain, temperature, correct sized cone usage, quality of cones used,
skill of the operator, and more. Our quoted weight ranges for flower, and trim are all general
averages that have been reported to us by our customers, however your material may behave
completely differently. We take no responsibility whatsoever for your results, only for the working
functionality of our products. If you have any questions or concerns, please do not hesitate to talk to
us about this very important disclaimer.
There are no warranties on paper products. Machines come with a 1-year parts and labor warranty.
See Returns below.
The technical line is open 8:00am – 4:00pm Monday through Friday, Pacific Time. Please have the
following information handy: Name of Company the purchase was made under, Date of Purchase,
and Serial number.
All orders must be paid in full before the order is placed. Order quotes expire within 7 days. STM
Canna & STM Supply reserve the right to specify collection by certified check, money order, or
company check. Personal checks are not accepted.
All orders must be paid in full before the order is shipped. Order quotes expire within 10 days.
Orders received will fall in line and be serviced accordingly where the shipment date may be sooner
than originally quoted. We will ship by the most reasonable means based on the volume of the order, unless otherwise specified. For international orders, border and customs-related costs are the
responsibility of the purchaser.
All special-order items must be paid in full before the order is placed. These items are
non-returnable and no refund will be given. All special-order items will also take a longer period of
time for the customer to receive, which will be quoted at the time of payment.
The purchaser of any products releases the manufacturer of those parts and STM Canna from all
liabilities pertaining to use of the products.
No Refunds/Exchanges: We do not accept returns or exchanges unless the item purchased is
defective. All items that we ship are insured; if an item comes that is damaged from shipping, we will
work closely with you to get you replacement parts as soon as possible. We may also request
pictures or other identifying information to establish that damage was caused by the shipping carrier.
In the event of an approved refund or exchange at STM Canna’s discretion, there will be a minimum
25% restocking fee.
If you receive an item you believe is defective, please contact us with details of the product at (509)
204-3164 or email us at clientservices@stmcanna.com.
We may ask you for pictures, video, descriptions, and other identifying information to make a
determination. If you are unable to provide adequate documentation requested, your return request
will be denied. If your item is deemed defective, which is solely at STM’s discretion, we will issue you
an RMA # which you will need to place in and on the package. After receiving your RMA #, you may
send the item to:
STM Canna
3223 North Market St.
Spokane, WA 99207
Upon receipt of the returned product, we will fully examine it and notify you via e-mail, within a
reasonable period of time, whether you are entitled to replacement as a result of the defect. If you
are entitled to a replacement, we will replace the product at no additional cost to you.
Since ownership of product transfers at the FOB point, claims for damaged, lost, or short shipments must be made at the time of receipt.
See your local dealer or contact us directly at (509) 204-3164 or email to
clientservices@stmcanna.com.