Answers for equipment buyers and owners, including current models, legacy support, and production planning.
For model-specific instructions, visit machine documentation or the support page.
Contact STM sales to confirm the payment methods available for your order, including card or bank payment options. Your quotation and invoice will identify the applicable payment instructions. Contact STM before sending payment or arranging delivery.
Start with your daily production target, material, cone sizes, staffing, and available space. The Mini-RocketBox+ serves smaller production runs; the RocketBox 3.0 handles standard flower and prepared homogenized infused material; the RocketBox Pro supports higher-volume operations. Compare filling machines or speak with STM about your workflow.
Promotions, equipment packages, and eligible upgrade offers may be available. Pricing, dates, availability, and combination restrictions vary by offer. See current promotions and contact STM for the terms that apply to your purchase.
Financing and payment options are available. Visit equipment financing to explore current programs. Approval, rates, deposits, payment schedules, and any layaway arrangement depend on the program and your agreed order terms. Confirm the details with STM before placing an order.
A typical line prepares flower, loads empty cones, fills them, verifies weights, and closes the ends. STM offers separate machines for these steps, including the Cone Lander, RocketBox fillers, LaunchPad Scale, and Atomic Closer. Infusion and vape filling use dedicated equipment. Explore the One-Tray Workflow to plan a compatible setup.
Pre-roll weights vary by product. Common formats include smaller dogwalkers, half-gram cones, and one-gram cones, with other sizes available. Cone length alone does not determine fill weight: material density, grind, filter dimensions, and closing space also matter. Use the pre-roll sizes guide and confirm your tray configuration with STM.
Availability and lead times vary by machine, configuration, and order schedule. Contact STM with your required equipment and production deadline for a current estimate. Confirm payment, shipping, installation, and training arrangements when finalizing your order.
Start with recorded trainer demonstrations to see STM equipment in operation. Access requirements are shown on the form. After viewing, you can request an individual live demo to discuss your operation. Available recordings and live demonstrations vary by product.
STM provides machine documentation, training videos, and support resources. Training included with a purchase and optional onsite services depend on the equipment and agreed package. For warranty support, submit a ticket through the support page. Out-of-warranty and second-hand equipment owners can start with the 24/7 AI Support Assistant; service eligibility varies by model.
STM equipment generally carries a one-year parts and labor warranty; RollCraft equipment carries a six-month warranty. Confirm the coverage, exclusions, and terms for your specific purchase. Review the Terms of Business and contact STM with your model and serial number for parts, warranty, or service questions. Parts and service availability depend on the model and lifecycle status.
Yes. STM offers individual filling machines as well as modular workflow equipment. You can start with a filler and add compatible loading, weighing, closing, or infusion equipment as your operation grows. Confirm trays, adapters, and product formats when planning an expansion. See the One-Tray Workflow.
Compare equipment and setup costs against your actual labor hours, saleable output, utilization, maintenance, and quality-control needs. Filling-cycle speed alone is not finished-line output, and savings or payback are not guaranteed. Use your own production data and contact STM for a workflow and return-on-investment discussion.
The RocketBox 3.0 fills standard flower and prepared homogenized infused material, including sticky or dense blends. Particle Lock uses a controlled swirling motion to settle material into cones without traditional tamping. The touchscreen provides run settings, a cycle timer, training videos, and manuals. FlexAir lets operators use the onboard compressor or a facility air source.
RocketBox 3.0 supports one 453-joint tray, two 143-joint trays, or two 72-joint trays. The dual 143-count and dual 72-count configurations require the appropriate adapter kit. Compatible 72-joint trays can move through downstream One-Tray Workflow stations. Confirm the trays and adapters included in your configuration with STM.
The Atomic Closer Turbo automates Dutch Crown closing using a compatible 72-joint tray. It is a separate station from the filler. Published maximum throughput is up to 4,250 closings per hour; actual output depends on your setup and handling. Confirm cone size, target weight, and closing space with STM.
The RocketBox 3.0 is a single-platform filler for standard flower and prepared homogenized infused material, rated for up to 20,000 pre-rolls per day. The RocketBox Pro uses multiple stations for higher-volume production, with published capacity up to 40,000+ per day. Actual output varies. Ask STM which model and configuration fit your material, staffing, and daily target.
Filling-cycle time is only one part of a production run. Allow for material preparation, loading cones, tray handling, weight checks, and closing. Timing depends on the model, tray size, material, target weight, settings, and operator. The RocketBox 3.0 is rated for up to 20,000 pre-rolls per day; verify a realistic workflow with your material rather than assuming a universal cycle time.
RocketBox 2.0 is discontinued. For a new filler, explore the RocketBox 3.0, the current model for standard flower and prepared homogenized infused material. Existing owners can visit RocketBox 2.0 owner resources and the support page for machine information and assistance.
Divide your target by the number of cones filled per cycle, then round up. At 453 cones per cycle, producing at least 5,000 filled cones requires 12 cycles: 11 cycles yield 4,983. This calculation assumes full trays and does not include handling, rejected units, weighing, or closing. Use your actual tray configuration when planning capacity.
Contact STM before ordering to request the electrical and installation documentation for the exact model and configuration. Confirm any site inspection or approval requirements with your facility team and the applicable authority. Component listings alone should not be treated as confirmation that a complete installation is approved for your location.
Target fill weight depends on the cone, tray, material density, grind, and machine settings. Use density testing and setup trials to establish a repeatable process, then verify filled weights during production. There is no single guaranteed variance for every material or setup. Contact STM about your target weight and quality-control requirements; the LaunchPad weighing system can be part of a compatible workflow.
Use the machine documentation library to select the exact model and manual version. RocketBox 2.0 is discontinued; that does not mean it has the same service status as RocketBox 1.0. The support page states that RocketBox 1.0 (OG) and Revolution Grinder 1.0 models manufactured between 2017 and 2021 reached end of support on October 1, 2025. Confirm parts and service eligibility with STM using your serial number.
The RocketBox 3.0 product page lists 70mm, 84mm, 98mm, 109mm, and custom cone sizes. Select compatible trays for your exact cone dimensions, filter, and target weight. Length alone does not establish fit or fill weight. Confirm custom formats and adapter requirements with STM before ordering trays or cones. See cone size guidance.
RocketBox fillers use trays designed around compatible pre-rolled cones. Do not assume that straight cigarettes, slim cylinders, or unusual paper formats fit a standard cone tray. Send STM the exact dimensions and intended fill weight to confirm whether a suitable tray or custom configuration is available.
The current RocketBox 3.0 product page lists approximately 300 lb and dimensions of 30 inches long, 37 inches high, and 22.5 inches wide. Allow additional room for operation, access, and maintenance. These dimensions should not be applied to other RocketBox generations. See RocketBox 3.0 specifications or machine documentation for your model.
The RocketBox 3.0 product page lists 110V/220V compatibility, 8 full-load amps, and a 5.5-foot cord. Its FlexAir system supports the onboard compressor or an external facility air source. Confirm the delivered electrical configuration, circuit, plug, and any external-air requirements with STM before installation. Follow the machine rating plate and manual.
Certification and listing details depend on the exact machine and configuration. The RocketBox 3.0 page identifies UL-listed components; that is different from a listing for the complete machine. Request model-specific documentation from STM before making facility or purchasing decisions. Confirm any electrical, sanitation, or GMP-related requirements with your facility team; this FAQ does not establish site approval.
The Mini-RocketBox+ uses controlled vibration and an airbag system to settle prepared material into compatible pre-rolled cones. A manual dial lets the operator adjust the run for the material and target fill. Follow the model-specific setup instructions in the machine documentation library.
The filling cycle is only part of the process. Allow time to load cones, prepare and distribute material, handle trays, check weights, and close the pre-rolls. Timing varies with the material, cone size, target weight, settings, and operator. Use a demonstration with your workflow to establish a realistic production rate.
Material loss depends on your grind, moisture, cone and filter fit, handling, and settings. There is no universal grams-per-pound waste figure for every setup. Run a measured trial, track material in and saleable product out, and follow the manual for collecting and handling remaining material.
The Mini-RocketBox+ supports 72-count or 143-count tray configurations. The product page lists filling cycles of approximately 30–45 seconds under suitable conditions; this excludes loading, handling, weighing, and closing. Actual output depends on the material, setup, and operator. Confirm the tray configuration included in your order.
Yes. The Mini-RocketBox+ uses a manual control dial to adjust the filling process. Establish settings through density testing and trial runs with your material, cones, and target weight. Use the machine documentation for your model rather than applying settings from another RocketBox generation.
The Mini-RocketBox+ is specified for 110V operation. Check the machine rating plate and current manual for the required circuit, plug, and current draw for your delivered configuration. Contact STM before installation if you need electrical documentation.
Request electrical and installation documentation for the exact Mini-RocketBox+ configuration before ordering. Confirm site inspection and approval requirements with your facility team and the applicable authority. Component listings alone do not establish approval for an entire machine or installation. Contact STM for model-specific documentation.
The published Mini-RocketBox+ specification sheet lists a footprint of approximately 14 inches long, 17 inches high, and 10 inches wide. Allow additional room for tray handling, operation, and maintenance. Confirm the dimensions of your delivered configuration in the machine documentation library.
Yes. A compatible closing station can be added as part of a modular workflow. The Atomic Closer Turbo uses a 72-joint tray for Dutch Crown closing. Confirm tray compatibility, cone dimensions, and closing space with STM when connecting it to your Mini-RocketBox+ process.
Use a tray matched to your exact cone dimensions, filter, and target weight. Standard formats include 70mm, 84mm, 98mm, and 109mm cones, with configuration-dependent options. Brand or cone length alone does not guarantee fit. Confirm custom formats and tray availability with STM before ordering. See the pre-roll sizes guide.
Standard Mini-RocketBox+ trays are designed for compatible pre-rolled cones. Send STM the dimensions and intended fill weight of straight cigarettes, cylinders, or unusual paper formats before assuming they will fit. A suitable tray or custom configuration must be confirmed for the specific format.
With a full 143-count tray, 35 filling cycles produce 5,005 filled cones. This calculation excludes rejected units, tray handling, weighing, and closing. Use your actual tray count and measured workflow time when estimating staffing and finished production.
Request certification and component-listing documentation for the exact model and configuration from STM. A UL-listed component is different from a complete-machine listing. Confirm any electrical, sanitation, or GMP-related requirements with your facility team and the applicable authority before installation.
The Revolution 2.0 uses an auger and dual-blade cutting system to process prepared flower through a selected screen. Choose the appropriate screen and follow the model-specific loading and operating instructions. See Revolution 2.0 and the machine documentation for setup guidance.
The Revolution 2.0 is designed for low-heat, low-friction cutting. Material condition, feed rate, screen selection, and operating practices still affect results. Follow the manual and evaluate a trial batch for your quality targets; low-heat design does not guarantee zero change to every material.
The Revolution 2.0 product page specifies buds no larger than approximately 2 inches. Break down oversized material before loading and use material prepared to the moisture and feed recommendations in the current manual. Confirm requirements for unusually dense, wet, or infused material with STM.
Certification and listing details depend on the exact Revolution model and configuration. Request current documentation from STM. Do not treat a component listing as a listing for the complete machine or assume it establishes facility approval. Confirm your site’s electrical and operational requirements before installation.
Contact STM for the electrical and installation documentation for your exact Revolution 2.0 configuration. Confirm any inspection and approval requirements with your facility team and the applicable authority. GMP practices and electrical approval are separate considerations; neither should be assumed from a general FAQ answer.
The enclosed grinding path and collection system help contain processed material, but they do not establish zero dust exposure. Loading, unloading, cleaning, and maintenance can release dust. Follow the machine manual and your facility’s ventilation, housekeeping, and protective-equipment procedures.
Revolution 2.0 throughput varies with material condition, screen size, feed rate, and the desired consistency. Ask STM to validate a planning rate with material similar to yours and include loading, collection, cleaning, and operator time. Use a demonstrated workflow rate rather than assuming a single hourly or daily maximum applies to every batch.
The Revolution 2.0 uses a cutting process designed to reduce friction and heat during size reduction. Results depend on moisture, material condition, screen choice, and handling. Evaluate a representative trial batch against your quality targets rather than assuming complete trichome retention or identical results for every material.
The Revolution 2.0 product page identifies 304 stainless-steel construction. Use the current manual for the materials, cleaning requirements, and maintenance instructions that apply to your machine and its components. Contact STM if you need documentation for a facility qualification process.
The Revolution 2.0 product page specifies 220V power. Confirm the exact delivered electrical configuration, circuit, plug, and current requirements with STM before installation. Follow the machine rating plate and current manual; do not apply Mini-Revolution or older-generation electrical specifications to this model.
The Mini-Revolution is specified for 110V operation. Check your machine’s rating plate and current manual for circuit, plug, and current requirements. Confirm the delivered configuration with STM before installation. See the machine documentation library.
The Mini-Revolution uses a manual feed process and a cutting system to reduce prepared flower to the selected grind. Follow the current manual for material preparation, screen selection, and use of the supplied feed tool. Keep guards and interlocks in place and never reach into moving equipment.
The Mini-Revolution product page advertises processing up to approximately 1 pound per minute under suitable conditions. Actual throughput varies with material condition, feed rate, screen, and target consistency. Include loading, collection, cleaning, and operator time when planning production.
The cutting process can make it easier to separate remaining stems and seeds during a later sifting step. The grinder does not guarantee complete separation or that every stem and seed will remain intact. Inspect the output and include any required sifting and quality checks in your workflow.
The Mini-Revolution requires routine cleaning, inspection, and care. Follow the current manual’s schedule, check cutting and wear components, and replace parts as needed. Stop using equipment with damaged parts or guards. Contact STM with your model and serial number for parts or service guidance.
The Mini-Revolution includes guarding and safety interlocks designed to help protect the operator. These features do not replace training or safe operating procedures. Follow the current manual, keep guards installed, never bypass an interlock, and disconnect power before cleaning or servicing as instructed.
Follow the cleaning instructions in the current model-specific manual. Shut down, disconnect power, and wait for all moving parts to stop before opening or cleaning the machine. Use only the cleaning methods and products approved for the relevant components, then dry and reassemble as directed. Cleaning time depends on use and material; inspect the machine before returning it to service.
