NEED HELP WITH YOUR STM EQUIPMENT?

Choose the support option that best matches your equipment and warranty status.

EQUIPMENT UNDER WARRANTY

If your STM equipment is currently under warranty, use the Support Ticket form on this page to contact our Client Services team.

OUT-OF-WARRANTY OR SECOND-HAND EQUIPMENT

Get 24/7 troubleshooting help from our AI Support Assistant to help diagnose common issues, walk you through possible solutions, and direct you to STM Machine Documentation, Videos, and other support resources.

Start a chat and tell us which machine you need help with and what issue you're experiencing.

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STILL HAVING AN ISSUE?

If your out-of-warranty equipment cannot be resolved through troubleshooting, eligible equipment can be sent to our Service Center for professional diagnosis and repair.

IMPORTANT: END-OF-LIFE NOTICE

As of October 1, 2025, the RocketBox 1.0 (OG) and Revolution Grinder 1.0 models manufactured between 2017 and 2021 have reached end-of-life and are no longer supported. These models are no longer eligible for service or updates.

Documentation and technical information remains available here:
View Machine Documentation

Running one of these models? Upgrade to a current machine:
Explore Upgrade Options

Add A Support Ticket

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SMS Privacy Policy

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. We will not share your opt-in to an SMS campaign with any third party for purposes unrelated to providing you with the services of that campaign. We may share your Personal Data, including your SMS opt-in or consent status, with third parties that help us provide our messaging services, including but not limited to platform providers, phone companies, and any other vendors who assist us in the delivery of text messages. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. View our full privacy policy here.

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