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IMPORTANT: END-OF-LIFE NOTICE

As of October 1, 2025, the RocketBox 1.0 (OG) and Revolution Grinder 1.0 models manufactured between 2017 and 2021 have reached end-of-life and are no longer supported. These models are no longer eligible for service or updates.

Documentation and technical information remains available here:
View Machine Documentation

Running one of these models? Upgrade to a current machine:
Explore Upgrade Options

NEED STM CANNA SUPPORT? YOU'RE IN THE RIGHT PLACE.

Technical issues, guidance, and service to keep your production running. Use the contact options below during business hours, or chat and submit a ticket any time.

SUPPORT AFTER HOURS? YOU'RE STILL COVERED.

Our Client Services team is live Monday to Friday, [CONFIRM HOURS] PT. Outside those hours you have two options, and neither one leaves you waiting blind:

CHAT NOW, GET ANSWERS NOW

Click the chat icon in the bottom corner. Our support assistant can troubleshoot common issues and walk you through fixes instantly, day or night.

OPEN A TICKET

Submit a ticket through the chat or the form below. A Client Services specialist will follow up the next business day.

SUBMIT A SUPPORT TICKET

Add A Support Ticket

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Your needs are important to us. To submit a support ticket regarding an STM Canna product that you have already purchased, please complete the form below.
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SMS Privacy Policy

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. We will not share your opt-in to an SMS campaign with any third party for purposes unrelated to providing you with the services of that campaign. We may share your Personal Data, including your SMS opt-in or consent status, with third parties that help us provide our messaging services, including but not limited to platform providers, phone companies, and any other vendors who assist us in the delivery of text messages. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. View our full privacy policy here.

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