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Contact STM Canna

Contact STM Canna for pre-roll equipment sales, quotes, support and training. From your first question to your next production milestone, our team is here to help. Choose the way you’d like to connect.
Phone · recommended

Call our team

509-204-3164
Talk through your equipment needs.
Email · recommended

Email sales

sales@stmcanna.com
Send your questions and project details.
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Message on WhatsApp

509-343-8395
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Ways to contact STM Canna

For the quickest way to connect, call or email above. Prefer another option? Open one below.
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Choose a day and time that works for you. Meet with an STM equipment expert without leaving this page.

Get 24/7 troubleshooting help for your STM equipment. Our AI Support Assistant can guide you through common issues and help you find machine documentation and support resources. Start by telling it your machine model and what you need help with.

Tell us about your production goals and the equipment you’re considering. We’ll help you find the right fit.
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Explore STM equipment through recorded instructor-led demos, training walkthroughs and operating guides. See the machines in action at your own pace. Available recordings vary by product; live trainer-led demos are not available for every machine.
Get instant access. Complete the form with your work email and confirm that you are not a competitor. After submitting, you’ll be taken directly to the STM training video library.
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Equipment under warranty
Use the support ticket form below to contact STM’s Client Services team. Include your machine details and a description of the issue.

Out-of-warranty or second-hand equipment
Start with our 24/7 AI Support Assistant for troubleshooting, possible solutions, and machine documentation. Tell the assistant which machine you have and what is happening.

Still having issues after troubleshooting?
Eligible equipment can be sent to STM’s Service Center for professional diagnosis and repair.

End-of-life notice
As of October 1, 2025, RocketBox 1.0 (OG) and Revolution Grinder 1.0 models manufactured between 2017 and 2021 are no longer supported or eligible for service or updates. Machine documentation remains available. For upgrade inquiries, open Trade in and upgrade below.

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Your needs are important to us. To submit a support ticket regarding an STM Canna product that you have already purchased, please complete the form below.
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SMS Privacy Policy

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. We will not share your opt-in to an SMS campaign with any third party for purposes unrelated to providing you with the services of that campaign. We may share your Personal Data, including your SMS opt-in or consent status, with third parties that help us provide our messaging services, including but not limited to platform providers, phone companies, and any other vendors who assist us in the delivery of text messages. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. View our full privacy policy here.

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    Based in Spokane Valley. Here for your operation.

    STM Canna H.Q.
    2701 N Van Marter Rd.
    Spokane Valley, WA 99206
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